Refund Policy

Effective Date: 20. June 2025
Business Name: Especially Jelly by Lara Nagel
Location: Zürich, Switzerland
Contact: hello@especiallyjelly.com

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1. General Policy

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We want you to be happy with your purchase. However, due to the nature of our product as a food item, we are limited in the cases in which refunds can be offered.

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2. Eligibility for Refunds

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Refunds are only granted under the following conditions:

• The item arrived damaged, defective, or not as described.

• You contact us within 7 days of receiving your order.

• The item has not been opened or used.

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We do not offer refunds for:

• Opened or partially used products

• Change of mind

• Delays caused by customs, carriers, or force majeure

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3. How to Request a Refund

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To request a refund, please contact us at hello@especiallyjelly.com with:

• Your full name and order number

• A detailed explanation of the issue

• Clear photos of the product and/or damage

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If your refund is approved, you will receive:

• A refund to your original method of payment

• In some cases, a return shipping label will be provided for damaged items

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4. Return Shipping

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• We cover return shipping costs only for damaged, incorrect, or defective items.

• We do not reimburse return shipping for non-defective goods.

• Items must be returned in their original, unopened condition and packaging.

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5. Processing Time

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Once we receive your refund request and/or returned item:

• Please allow 3–7 business days for review and refund processing

• You will be notified by email once your refund has been issued

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6. Pre-Orders & Delays

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Refunds for pre-ordered items are only possible before the item has shipped. After shipping, our standard policy applies.

We are not responsible for shipping delays caused by carriers, customs, or international transit times.

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7. Contact Us

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If you have any questions regarding your order, please don’t hesitate to reach out: hello@especiallyjelly.com